Privacy Policy
Privacy Policy
Last Updated: July 2026
We Respect Your Privacy
Moldaw Residences ("we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes:
- The types of information we may collect from you or that you may provide when you visit our website, https://moldaw.org (the “Website”), or through email, text, or other electronic communications between you and us;
- Our practices for collecting, using, maintaining, protecting, and disclosing that information; and
- The choices available to you regarding how your information is used.
If our policies and practices are not acceptable to you, you should not use the Website.
This Privacy Policy does not apply to information subject to the Health Insurance Portability and Accountability Act (“HIPAA”). For information about how we handle Protected Health Information (as such term is defined by HIPAA), please refer to our Notice of Privacy Practices.
By accessing or using the Website, you acknowledge that this Privacy Policy explains how we collect, use, and share information.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our website, including, without limitation, information:
- That does not directly identify you, such as demographic information, general interests, how you arrived at the Website, and how you interact with Website pages and features.
- By which you may be personally identified, such as, without limitation, name, postal address, email address, or telephone number (“Personal Information”).
- About your internet connection, device, and approximate location.
We collect this information:
- Automatically, as you navigate the Website (including through cookies and similar technologies like Google Analytics and Google Tag Manager)
- Directly from you, when you provide it to us
- From third parties, such as marketing partners or service providers.
Usage Details, IP Addresses, and Cookies
As you navigate through and interact with the Website, we may automatically collect information about your browsing actions and usage patterns. This information helps us:
- Understand usage trends and Website performance.
- Improve our services and content.
- Support marketing and business development efforts.
Technologies used for automatic data collection include:
Cookies
Cookies are small files stored on your device that allow the Website to recognize your browser. You may configure your browser to refuse cookies, but some parts of the Website may not function properly as a result.
Analytics and Advertising Technologies
We may use analytics and advertising tools (including Google Analytics and related advertising features) that collect information such as device identifiers, IP addresses, and browsing behavior. These technologies help us understand how visitors use our website and support marketing efforts.
We may disclose identifiers and internet activity to analytics and advertising partners. Use of these technologies may result in the disclosure of online identifiers to third-party partners. You may opt out of these activities as described below.
Information You Provide to Us
Information you provide through the Website may include:
- Information submitted through contact or inquiry forms.
- Records of correspondence if you contact us.
- Responses to surveys or feedback requests.
- Information related to event registrations or information requests.
By submitting your information, you agree that we—or third parties acting on our behalf—may contact you using the information you provided, including by phone, text message, or email, consistent with applicable law.
How We Use Your Information
We may use the information we collect to:
- Provide information or services you request.
- Respond to inquiries and communicate with you.
- Conduct marketing, analytics, and business development activities.
- Improve our website and services.
- Comply with legal obligations.
- Support marketing efforts that may or may not include:
- Personalized Advertising: Tailoring advertisements to match your interests and preferences.
- Promotional Campaigns: Keeping you informed about our latest products, services, or promotions.
- Market Research: Conducting surveys or analyses to better understand customer needs and preferences.
- Event Invitations: Sending invitations or updates about events, webinars, or special occasions.
- Newsletter Subscriptions: Keeping you informed through newsletters or email subscriptions.
- Targeted Offers: Providing you with exclusive offers or discounts based on your preferences.
- Customer Feedback: Encouraging feedback and reviews to enhance our products or services.
- New Product Announcements: Informing you about the launch of new products or features.
- Customer Loyalty Programs: Offering rewards or incentives for continued engagement and loyalty.
- Educational Content: Sharing informative content, such as blog posts or articles related to our offerings.
- Insights: Analytics for internal business development opportunities.
Sale, Sharing, and Targeted Advertising Disclosure
State privacy laws may define “sale” or “sharing” broadly. We do not sell personal information for monetary consideration; provided however, we may disclose certain information—such as identifiers-- with our analytics or advertising partners, which may be considered a “sale,” “sharing,” or use for targeted advertising under some state privacy laws.
You have the right to opt out of these activities as described below.
Your Privacy Rights
Depending on your state of residence, you may have the right to:
- Access personal information we collect about you.
- Correct inaccurate personal information.
- Request deletion of personal information, subject to legal exceptions.
- Opt out of the sale or sharing of personal information or targeted advertising.
- Appeal our response to a privacy request.
We will not discriminate against you for exercising these rights.
How to Exercise Your Privacy Rights
You may submit a request to exercise your privacy rights by:
- Calling (650) 433-3600;
- Writing to Moldaw Residences, 899 E Charleston Rd, Palo Alto, CA 94303; or
- Using the “Do Not Sell or Share My Personal Information” link in the footer of our website.
We may take reasonable steps to verify your request. If we deny your request, you may appeal the decision by contacting us using the information above.
Global Privacy Control (GPC)
Our website recognizes browser-based Global Privacy Control (GPC) signals. When detected, a GPC signal is treated as a valid request to opt out of the sale or sharing of personal information and targeted advertising for that browser or device, as required by applicable law.
Sensitive Personal Information
We do not knowingly collect or use sensitive personal information for the purpose of inferring characteristics about individuals. If sensitive personal information is collected, it is used only as permitted by law.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children’s Information
This Website is not directed to, and is not intended for use by, children under the age of sixteen (16).
We do not knowingly sell or share the personal information of consumers under sixteen (16) years of age without affirmative authorization, as required by the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”). For consumers between the ages of thirteen (13) and sixteen (16), such authorization must be provided by the consumer. For children under thirteen (13), authorization must be provided by a parent or legal guardian.
We do not knowingly collect personal information from children under the age of thirteen (13) in violation of the Children’s Online Privacy Protection Act (“COPPA”).
If we become aware that we have collected personal information from a child under thirteen (13), or processed personal information of a consumer under sixteen (16) without the required authorization, we will take steps to delete such information promptly.
Parents or legal guardians who believe that their child has provided personal information in violation of applicable law may contact us to request deletion of that information.
External Links
The Website may contain links to third-party websites that we do not control. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
Contact Information and Enforcement
Questions or concerns regarding this Privacy Policy may be directed to:
Moldaw Residences
899 E Charleston Rd
Palo Alto, CA 94303
Phone: (650) 433-3600
Governing Law
This Privacy Policy is governed by the laws of the State of CA, without regard to conflict-of-law principles, except where the privacy laws of another state apply to you.
Policy Changes
We may update this Privacy Policy from time to time. Any changes will be effective when posted on the Website. You are encouraged to review this policy periodically.
See What People Are Saying
“What I love about Moldaw is that I can join so many interesting committees to enrich my life and build many friendships during these classes. In one such activity, I learned how to create memories on a collage through computer technology.”
“The opportunities here are endless—whether it’s art, music, or fitness. I love that I can stay active, keep learning, and feel supported by both the staff and my neighbors.”
“Moldaw makes it easy to stay engaged. From lectures to social gatherings, every week offers something new. I’ve discovered hobbies I never thought I’d enjoy!”
“What I appreciate most about Moldaw is the community spirit. It feels like family here—people look out for each other, celebrate together, and share life’s meaningful moments.”
"I am so lucky to have chosen Moldaw for my new home. The residents are so welcoming and I am not a stranger here. The staff knows my name and are so helpful. And yes the food is great."
"Lots of activities. Good food. Friendly people."
"I have lived here for 14 years. I truly love the care and patience I've received. Other residents are willing to get to know you. Moldaw is a great place to live!"
"Formed many deep relationships."
"Awesome place for your loved one - beautiful place and wonderful staff."
"Since moving into Moldaw some 3 1/2 months ago, we have been most pleased with our decision to do so. The facility is top notch. The staff is friendly and helpful and the food exceeds our expectations."
"The staff at Moldaw, led by Sales and Marketing Director Stacy, have been outstanding in working with me and my mom as we plan her move from the East Coast to Moldaw. They have been very caring, open and accessible as we work through this."
"What I love about Moldaw is that I can join so many interesting committees to enrich my life and build many friendships during these classes. In one such activity, I learned how to create memories on a collage through computer technology."
"What do I want? To be alone? Sometimes. To have access to friends and activities? Sometimes. Get both either here at Moldaw. Close the apartment door – soundproof and warm. Open the door to more activities..."
"I moved here 2 months ago and couldn't be happier. Residents and staff are so welcoming, I felt at home immediately. It is stress free living with a wealth of opportunities to excercise, take art classes, enjoy performances, eat delicious food and so much more. Very highly recommended!"
“I’ve been living at Moldaw for over 7 years and have found it to be a welcoming, supportive, and friendly community. There are more activities than I can take advantage of. It’s a great place to live! And I love being on the campus of the JCC, which offers even more activities.”
“Love this place for its beautiful buildings, diversity, and friendliness. The residents and staff couldn’t be nicer. It’s a pleasure to eat in our brand new beautiful dining room and to walk the hallways that have recently been transformed. The activities are plentiful and FUN.”
“I moved into the Moldaw with my wife twelve years ago and we were very happy here. We found our fellow residents to be intelligent, well educated and fun to be with. We made many new friends. My wife passed away eight years ago and I decided to stay at the Moldaw in our two bedroom apartment. The apartment has a beautiful view and here is where my friends are.
My older sister lost her partner three years ago and I persuaded her to move in with me two years ago. We both agree that the Moldaw provides excellent food served by an attentive staff and offers more activities than we could possibly participate in.”
“I moved to Moldaw 13 years ago after my husband passed away because I didn’t want to live alone. As a World War II survivor who immigrated to the U.S. in 1954, community is very important to me. At Moldaw, I enjoy daily programs, meeting new people, and the freedom of not having to cook or clean. The transportation support and overall sense of care make life here comfortable and fulfilling. One of the main reasons I moved to Moldaw was because of the proximity to the JCC and all its programs.”
“What a fabulous place to live! We have been here for nearly three years and couldn’t be happier. It is a friendly place above all, both residents and staff, with a deep culture of caring and respecting each other. Moldaw feels like you’re living in a small town where everyone greets you and everyone knows your name. It is multi-generational and multi-cultural, open to all, and you don’t feel like you’re in an “old folks” home. There is so much to do right here on campus with a fabulous cultural hall, gym, swimming pools, café, gift shop, lectures, etc. The association with the JCC is a unique and tremendous benefit. Oh, and by the way, the food is terrific and our apartment couldn’t be better. We love it.”